| Frequently Asked QuestionsQ. What if my company is VAT exempt? You will already have a credit account set up with us which is designated VAT Exempt so you won't be charged VAT. Q. Can I buy over the counter at your factory? Personal callers are always welcome at out trade counter. Q. If I don't see an item in your store, can you source it? Absolutely. With over 150 years of experience behind us, we can source virtually any packaging materials. If we can't, we can certainly try and point you in the right direction. Q. Can I pay by Bank Transfer? Yes indeed. It is one of the options at the checkout stage. When you choose this option, you will be presented with our Bank Details. Use these details to make your payment. Your order will be despatched on receipt of payment notification from our bank. Q. I already have a Credit Account - can I still order online and be invoiced as usual? Of course you can, however you just need to set up a user account first, then send us your account number and we'll do the rest. Don't worry if you can't find your account number, just drop us an e mail or give us a call. You do need to set up your user account here first though.
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